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Manager - Customer & Market Intelligence Specialist - Telecommunication - Consulting - Hong Kong

10:48:00 PM
Position:Manager - Customer & Market Intelligence Specialist
     
Grade:Manager
 
Location:
  		Hong Kong
    
Line of Service:Advisory Services
      
Specialism:Consulting
 
Industry:Telecommunications
 
Type of employment:Permanent - Full-time

Job description and responsibilities:

DutiesYou will help clients to review their current marketing intelligence and competitive analysis function across customer, product and industry.  You will advise client on the operations of customer & market intelligence using industry best practices and tools, and perform a range of work including market research, customer segmentation, product analytics and competitive research.  You are a consultant with a focus on customer and market intelligence who is enthusiastic about helping clients to realise potential benefits of customer and market intelligence.  

Reporting structure and key relationships:

Report to senior managers, associate directors, directors, partners  

Requirements:

  • A bachelor’s degree;
  • 5-8 years of practical, hands-on experience in CRM analysis (we are not looking for CRM system experience), customer intelligence and competitive analysis;
  • Prior exposure to telecom and media industry;
  • Practical experience in data mining and data analytics tools and techniques;
  • Strong experience in customer segmentation, customer behavior, and total customer experience;
  • Solid understanding of customer contact management including contact centers and customer channel management;
  • Experience with customer retention, competitive analysis, product and marketing strategy development;
  • Able to interpret findings into practical and actionable activities;
  • Excellent communication and presentation skills;
  • Ability to deal with high level senior management as well as operational staff; and
  • Fluency in English, Cantonese and Mandarin.
To apply, please submit your resume with a covering letter to:
  
   Applicants not being invited for an interview within 10 weeks may consider their applications unsuccessful.  Applicants who have applied in the past 12 months are not required to submit your application again.  
  
Thank you for your interest in PwC.
  
Personal data provided by job applicants will be used strictly in accordance with the Hong Kong Personal Data (Privacy) Ordinance - a copy of which is available on request and will be provided immediately on receipt of your request.

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