Internet Operations Engineer

Ref	SES0259
Region	North America
Location	USA - Manassas, VA
Company	SES
Category	Other Engineering / Technical
Position

Context

SES is a world-leading satellite operator providing reliable and secure satellite communications solutions to broadcast, telecom, corporate and government customers worldwide.

We own and operate a fleet of 52 geostationary satellites that are complemented by a network of teleports and offices located around the globe. This far-reaching infrastructure enables our customers to reach 99% of the world’s population and places SES at the heart of the global communications chain.

We are headquartered in Luxembourg and operate worldwide through dedicated regional teams. Visit www.ses.com for more information.

Responsibilities

 

• Provides Level II network support. Troubleshoots network problems using diagnostic testing tools and escalates to obtain additional support when required.
• Implements new services by configuring satellite modems, routers, switches, QOS bandwidth management devices, and DVB encapsulators.
• Ensures the successful implementation, integration, monitoring, management, suspension, termination and reporting of network services as required.
• Troubleshoots, escalates, logs and tracks to resolution problems relating to data, network and other production systems.
• Manages and facilitates all communications between our customers, vendors, internal and external fix agents necessary to resolve day-to-day technical issues.

Experience / Qualifications

 

• High School Diploma or equivalent.
• 5+ years technical support experience in a telecommunications or network operations environment.
• Heavy exposure to Cisco routers and switches is a must. Cisco Certified Network Associates (CCNA) or Cisco Certified Network Professionals (CCNP) preferred.
• Experience with BGP, OSPF, HSRP, RIP, VLANS, MPLS is required.
• Good understanding of satellite or wireless communications is preferred.
• Knowledge of Network Management Systems (Cacti, MRTG, MaxView, NewPoint, Nagios, Whatsup, iBuilder, iMonitor).
• Strong customer orientation with excellent interpersonal skills.
• Must be able to work a 12-hour rotating shift schedule. 
• Strong communications skills both written and verbal.
• Independent problem solver combined with strong team orientation.
• Capable of making solid, fact-based decisions under pressure.
• Ability to work well in an international, multi-cultural, and high pressure technical environment.
• Must be US Citizen or Green Card Holder.

Our Offer

Competitive salary package, coupled with a diverse array of challenges and development benefits.

SES is an Equal Opportunity and Affirmative Action Employer.

This position reports to

Manager, Network Operations

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