Senior NOC Technician
| Job Title: | Senior NOC Technician 2013-1542 |
| Organization: | NetCentrics |
| Region: | DC Metro Region |
| Description: | The Senior NOC Technician is responsible for maintaining the CFPB communications system by installing, operating, and maintaining voice and data telecommunications network circuits and equipment for a federal government agency. The project supports multiple mission-critical application systems and their associated IT infrastructure. The scope of work includes systems and database administration, 12 x 5 operational monitoring and support, and information security support. Responsibilities: - Tier II/III support of mission critical systems - Maintains full ownership of ticket through its lifecycle - Provides first call resolution or triage for all calls. - Utilize the knowledge base and other support documentation to identify, isolate, diagnose and resolve end users technical problems and provide information and status as requested. - Enter all troubleshooting performed and, if applicable, the resolution - Oversees the IT Help Desk, providing a high-level of customer service, ensuring customer satisfaction and continuous improvement - Ensures help desk meets agreed upon quality levels - Manages the organizations' computer use policies to ensure compliance - Troubleshoot user problems - Ensures a timely process through which problems are controlled. Includes problem recognition, research, isolation, resolution, and follow-up steps - Documents, tracks, and monitors the problem to ensure a timely resolution - Interacts with network services, software systems engineering, and/or application development to restore service and/or identify and correct core problem - Recommends system modifications to reduce user problems Qualifications: - Experience utilizing Remedy - Experience with Netcool, Solarwinds, and SharePoint preferable - 6 years or more of professional experience supporting PC hardware and software systems - Outstanding communication skills to include verbal and written - Working technical knowledge of industry standard operating systems in a NOC environment - Customer centric personality - Goal oriented - Associates Degree or CCNA certification required - Excellent technical knowledge of PC and desktop hardware - Hands-on hardware troubleshooting experience - Must be clearable for a Public Trust Clearance NetCentrics Corporation is an Equal Opportunity Employer (M/F/D/V) |
| Contact: | Caron Hummer |
| Phone: | 7037147345 |
| E-Mail: | recruiting@netcentrics.com |
| Website: | http://careers-netcentrics.icims.com |
| Closing Date: | July-10-13 |
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