Staff Travel Agent

Country UAE City Abu Dhabi Department Revenue Management Closing date 19 June 2013

Job Purpose To act as a direct liaison with Etihad staff to provide them with a consistently high quality travel services; issuing Duty travel / Annual Leave / Joining & Repatriation tickets other than ID90/ID50 and ZED tickets, for personal travel.Rapid response to staff queries and request. Cost effective utilization of resources. Responsibilities This role will be responsible for the following; Ensure all ticket requests for Duty travel, Annual leave travel, and personal travel, and IATA letter request are issued on priority basis. Ticket request on other airlines for duty / annual leave travel is issued using the most cost effective way. Ensure emails from staff travel mail box are answered on daily basis. Ensure on time reporting of all audit coupons for the tickets issued to revenue accounts on daily basis. Ensure all important documents are filed properly for easy reference when required. Keep up to date on product, services, policies and procedures. Ensure all outstation queries are answered on priority basis. Maintain the records of credit card and petty cash transactions. Maintain good relations with other departments directly linked to staff travel, like HR, Yield Management, CRC, IT, Revenue Accounts, e-commerce and apt. ticketing office etc. Requirements Education: ‘O’ level or equivalent. Fluency in written and spoken English. Thorough knowledge of Geography.   Experience: Minimum of 4 years airline or travel agency experience in a reservations and ticketing role. Working knowledge of staff travel reservation and ticketing. Well versed with technicalities of airline staff travel policy. Ability to work under pressure and to short lead times Commercial awareness Training: Reservation system *AMADEUS* - courses in reservations and ticketing Airline basic passenger tariff and pricing course. Recognized IATA or knowledge on rules and regulations of airline restriction. Advance Reservations and ticketing Good PC skills include Word, Excel, PowerPoint, Internet

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